Privacy Policy

This policy explains how Demos Route Fraîche (“we”) collects, uses, shares, retains and protects your personal information when you visit demosroute.com, open a customer account or place an order. It follows Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

Last updated: October 14, 2026

Who we are

Demos Route Fraîche is a Quebec wholesale distributor of fragrances for the home, office and car. Address: Île-Perrot, Quebec J7W 4R3. Email: demosroute@gmail.com. Phone: 514-475-0341.

Person in charge of personal information

The person with the highest authority in the company acts as the person in charge of the protection of personal information. For any question or request, write to demosroute@gmail.com with “Personal information” in the subject line.

Information we collect

  • Customer account: name, company name, email address, phone number, billing and shipping addresses, password (stored encrypted).
  • Orders: products, quantities, amounts, promo code used, chosen payment method, order history.
  • Contact and account request forms: name, company, phone, email and the content of your message.
  • Technical data: IP address, browser and device type, pages visited, collected through cookies (see below).

We do not collect any payment card data: payments are made outside the website, by Interac e-Transfer or according to the invoice we send you.

Why we use it

  • to open and manage your customer account and give you access to wholesale prices;
  • to process your orders, invoice you, and prepare pickup or delivery;
  • to answer your questions and requests;
  • to send you emails about your account and orders (confirmation, invoice, password);
  • to keep the website secure and prevent fraud and automated sign-ups;
  • to measure and improve website traffic, only if you consent;
  • to meet our legal obligations, including tax and accounting.

We use your information only for the purposes for which it was collected, unless you consent or the law allows otherwise. We do not sell or rent your personal information.

Cookies

The website uses cookies that are strictly necessary for it to work (session, cart, account login, security, language choice). Analytics cookies (Google Analytics) are enabled only with your consent, given through the banner shown on your first visit. You can change your choices at any time in the cookie settings or in your browser.

Sharing with third parties and service providers

We share your information only with service providers that help us run the website, and only as needed for their task:

  • the website host, whose servers are located in the United States;
  • our email service (Google), to send emails;
  • Google Analytics (Google LLC), for traffic measurement, if you consent;
  • the carrier, where applicable, to deliver your order.

These providers are bound by contract or by their terms of use to protect your information and not to use it for any other purpose.

Information stored outside Quebec

Some of your information is hosted or processed outside Quebec, in particular in the United States. Before sharing it, we assessed that these providers offer adequate protection. The information may then be subject to the laws of those jurisdictions.

Retention

  • Customer account: as long as the account is active, then deleted two (2) years after the last activity or on request.
  • Orders and invoices: six (6) years, as required by tax law.
  • Contact form messages: two (2) years.

When these periods end, the information is destroyed or anonymized.

Security

We take reasonable measures to protect your information: encrypted connection (HTTPS), encrypted passwords, administration access limited to authorized people, regular backups. If a confidentiality incident creates a risk of serious injury, we will notify the Commission d’accès à l’information and the people concerned, as required by law.

Your rights

You may at any time:

  • ask to access the personal information we hold about you;
  • ask us to correct it if it is inaccurate, incomplete or ambiguous;
  • withdraw your consent to its use;
  • ask us to delete your account and information, subject to our legal retention obligations;
  • ask to receive your information in a structured, commonly used technological format (portability).

To exercise these rights, write to demosroute@gmail.com. We will reply within thirty (30) days. You can also update your details yourself in the “My account” section. If you are not satisfied with our answer, you may file a complaint with the Commission d’accès à l’information du Québec.

Changes to this policy

We may update this policy. The date of the last update is shown at the top of the page. If we make a significant change, we will let you know on the website or by email.